AVO developed state of the art and very customized web based e-CRM for all its service operations.. The unique software allows the Clients to log the call themselves. The Best feature of the software is it automatically delegates the calls to the field engineers depends upon the past records and subsequently tracking the engineer location and site location through GPS. Customers can get automated mails on current progress and also they can able to track the engineer who is going to attend the call.Customer also can get SMS alerts on the call alert status.
The Apps developed for the engineers which is incorporated to this e-CRM. The Apps and other reporting systems by this portal is very user-friendly and can be analysed call wise TAT Analysis, Root-cause failures and all other MIS reports.
All the features are in Digital technology and hence updates are in real-time basis is the big achievement of AVO.